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How ll44 Handles Your Personal Information

Your privacy is not an afterthought at ll44. This policy covers what we collect when you open an account, deposit through bKash, Nagad, or Rocket, or contact our support team — and it explains your rights around that data.

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ll44 How ll44 Handles Your Personal Information
DATA SECURITY APPROACH

How We Protect and Retain Your Data

ll44 applies encryption across your account and payment data. Your bKash or Nagad deposit details pass through SSL-secured channels and are never stored in plain text. We review account access logs regularly to spot patterns that suggest unauthorised use — if something looks off, we may ask you to re-verify via OTP before processing a withdrawal. Data retention follows the requirements of the regions we operate in. We keep transaction records for the period required by applicable rules, then remove or anonymise them. You can ask us to review or correct your data at any time by contacting support.

SSL Encryption

All account data and payment details, including bKash and Nagad wallet numbers, travel over SSL-encrypted connections so they cannot be intercepted in transit.

OTP Verification

Before processing withdrawals, we may trigger an OTP step to your registered mobile number. This confirms it is you and not an unauthorised request on your account.

Data Retention Rules

We keep your records only as long as required by the rules of eligible regions. Once that period passes, data is removed or anonymised rather than kept indefinitely.

Correction Requests

If any detail we hold about you is wrong — name, contact number, wallet reference — contact our support team to request a correction. We aim to resolve it promptly.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Questions about your data or how to request changes can be sent directly to our support team. We handle privacy requests separately from general account support, so reach out through the channels below and mention that your query is about your personal data. Our team will confirm receipt and follow up within the timeframe set by applicable rules in your eligible region.

Team online

Live Chat

Open the chat widget from any page on ll44 and select Account and Privacy from the topic menu. Our team picks up privacy queries during support hours.

Email Support

Send your request to our support address listed in the Contact section of your account. Mark your subject line as Privacy Request for faster routing.

Account Settings

Some data requests — like reviewing what we hold on you — can be started directly from your account settings under the Privacy and Data tab.

Common Questions About Your Privacy at ll44

These are the questions we get most often about data and privacy. If yours is not here, reach out via live chat or email and reference your account.

We collect your name, contact details, and the payment method you register — such as your bKash or Nagad wallet number. We also log device and session data when you access your account.

Payment details are processed securely and are not stored beyond what our payment processor requires. We do not retain your full wallet credentials after a transaction clears.

Yes. Send a request through live chat or email, clearly marked as a data access request. We will confirm what we hold and share it in line with the rules of your eligible region.

Contact our support team via live chat or email and specify what needs correcting or removing. Some data tied to transaction records may need to be retained under applicable rules before deletion.

We do not sell your data. We share it only with payment processors like bKash and Nagad to complete transactions, and with service partners bound by the same data protection standards we follow.

Access and eligibility depend on your local law and eligible regions. If ll44 is available in your region, this policy applies to your account and all data we process on your behalf.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.